Lessons From A Stiff Door


This is the entrance door to a bistro.

What’s the easiest option for the bistro owner: fix the door so customers cam come in easily or put up a sign telling them how they should use it?

I know which option customers would choose. And we all know which option the bistro owner should avoid.

Silly mistakes like this are common in business.

Does your business serve your customers or do you mistakenly demand that they serve you?