Category: Digital Marketing

  • The Misery of Multiple Messages

    The Misery of Multiple Messages

    It’s often the most long-in-the-tooth marketing principles that are the most misused or ignored. Who’s got time these days for old-style thinking? It’s the digital era, grandad! Surely fresh, breakthrough approaches are needed, not methods built on decades of wisdom and experience? A quick glance at any email inbox will illustrate how so many marketers…

  • Latest Facebook Ad Targeting Options

    Latest Facebook Ad Targeting Options

    We’ve once again updated our Precision Ad Targeting Planning Worksheet for Facebook (UK Edition) and many of the changes we predicted earlier this year have come true. As Facebook wrestles to restore its reputation and curtail inappropriate advertising activities like excluding certain people from offers, it has removed some of its more contentious demographic targeting…

  • How Digital Fuels Disloyalty (and what you can do about it)

    How Digital Fuels Disloyalty (and what you can do about it)

    Those of us who have been in the business world for some time have had it easy. It used to be a fairly safe bet that happy customers would, sooner or later, return to buy again. After all, we did a great job of winning those customers in the first place and by meeting—or occasionally…

  • Latest Updates to Facebook Ad Targeting Options

    Latest Updates to Facebook Ad Targeting Options

    We’ve been monitoring Facebook’s ad targeting choices for several years and our latest audit reveals a number of significant changes. As always, we’ve listed out all the available audience segmentation choices available in our Ad Targeting Worksheet which is now available for free download from here. So, what’s changed for UK marketers in recent months?…

  • All The Cognitive Biases [infographic]

    All The Cognitive Biases [infographic]

    When I’m helping companies get their heads around behavioural economics and the psychological thinking that underpins great marketing communications, we often refer to cognitive biases to help explain the curious ways humans beings sometimes act. There’s a great list of cognitive biases on Wikipedia, but, you know, it’s Wikipedia… That’s why I was very excited…

  • Which is Better: A Website or a Facebook Page?

    Which is Better: A Website or a Facebook Page?

    [This article was written for iedr.ie, the registry responsible for managing Ireland’s .ie domains] Let’s try to end an old debate. Which is more important for a business: having a website or a Facebook page? Many small business owners are perplexed by this choice. Some complain about low visitor numbers to their website and a…

  • The Vicious Circle of Social Media ROI

    The Vicious Circle of Social Media ROI

    Convince & Convert has just released its 2017 State of Social Marketing report and it makes for an interesting read. The study questioned more than 2,700 social media marketers working both client side and in agencies in over 100 countries. It’s important to keep this in mind, because the results presents an inside-industry view of the…

  • Why you’ll love Audiense (formerly SocialBro)

    Last week SocialBro, a Twitter and Instagram audience insight and monitoring platform, rebranded as Audiense. Once you get past the post-modern deliberate misspelling* of a well-known word, I think you’re going to enjoy finding out more about this tool. First up, aside from the free Twitter Analytics tool, the best bits of Audiense have to be paid…

  • Why You Should Quit Chasing Only 5-Star Reviews

    Savvy online marketers have long known about the power of the Blemish Effect, where a few poor reviews can actually increase the attractiveness of a product. A new study by Northwestern University sheds fresh light on this phenomenon and some fascinating details about the perfect average review score to secure the highest number of sales. Five is Too…

  • Why Marketers are to Blame for the Demise of Customer Service

    A whopping 65% of  social media users now think it’s better to contact companies through social networking sites than to make a call to its call centre. The reasons are obvious: social media sites seem to attract a faster response, they’re quick and easy to use and, er, remind me, how do I make an old-fashioned phone…